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Business and management consultancy and related services for Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E.

Published
  • Services
  • Madrid, ES300, ES
  • 027/2026
Amount
€7,633,407.94

Tender for Engagement of the services for the operation of information and customer service (level 1) of icex for the provision of reactive multichannel customer service, proactive personalized service and telemarketing channel, with the aim of providing service, information, personalized advice and loyalize companies in the field of business internationalization.

The tender identified with expedient 027/2026 is related to the sector Services.

This tender is located in Madrid, ES300, ES, Comunidad de Madrid, ES.

The tender is classified under several CPV codes, including CPV, among others Business and management consultancy and related services (No code: 79400000), Customer-care services (No code: 79342320), among others.

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Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E.
Total tenders

1198

Active tenders

1

Total awards

1184

Related Organizations

630

Sources

Plataforma de Contratación del Sector Público

Award criteria
Documents

Anuncio de Licitación

Pliego

report 027-2026 PCAP_Serv Informac AtencionCliente FEDER.pdf

report 027-2026 PPT Serv Informac AtencionCliente FEDER.pdf

027-2026 ANEXO I DECLARACION RESPONSABLE.docx

027-2026 ANEXO II MODELO DE PRESENTACION DEL PROYECTO TECNICO.docx

027-2026 ANEXO III MODELO DE PROPOSICION ECONOMICA y CRITERIOS EVALUABLES AUTOMATICAMENTE.docx

027-2026 ANEXO IV MODELO DE CURRICULUM VITAE ANONIMIZADO.docx

027-2026 ANEXO V DECLARACION DE SUBCONTRATACION.docx

027-2026 ANEXO VI DECALOGO DE LENGUAJE NO SEXISTA DE ICEX.docx

Rectificación de Anuncio de Licitación

Rectificación de Pliego

CPVs
💼

Business and management c...

📊

Customer-care services

📈

Customer survey services

📈

Direct marketing services

  • Location:
    Madrid, ES300, ES
  • Status
    Published
  • Procedure
    Internal Rules
  • Contract type
    Services
  • Publication date
    February 23, 2026
  • Budget excluding taxes
    €3,469,730.88
  • Estimated contract value
    €7,633,407.94
  • Deadline
    March 26, 2026
  • Contract duration
    24 months
  • Extension
    -
  • Guarantee
    Definitiva: 5%
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