Tender for Support service and maintenance of the infrastructure of studies ip contracting by radio television madrid, s.a.u., hereafter rtvm, of the service of support and maintenance of the infrastructure of the studies ip. This service is based on two concepts: extension of warranty or sla of the manufacturers: the equipment that are part of the network electronics (cisco manufacturer) must have both a subscription of licenses in force and a support of the hardware in order to be able to meet the necessary demands. On the same line, the control system, multiscreen and gateways (lawo manufacturer) must be extended their warranty and support periods.   integrator support: it is the remote incident support service provided by the successful company. the main lines of this concept are the direct relationship with manufacturers in the face of any incidence, a preventive and evolutionary support (in situ fortnightly) and 24x7 telephone support for critical incidents.