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Business and management consultancy and related services for Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E.

Published
  • Services
  • Madrid, ES
  • 203/2025
Amount
€7,137,879.67

Tender for Procurement of services for the operation of information and customer service (level 1) of icex for the provision of reactive multi-channel care services, proactive personalized attention and telemarketing channel, with the aim of offering attention, information, personalized advice and loyalty to companies in the field of business internationalization.

The tender identified with expedient 203/2025 is related to the sector Services.

This tender is located in Madrid, ES, Comunidad de Madrid, ES.

The tender is classified under several CPV codes, including CPV, among others Business and management consultancy and related services (No code: 79400000), Customer-care services (No code: 79342320), among others.

All information updated in real time

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Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E.
Total tenders

1103

Active tenders

1

Total awards

1086

Related Organizations

595

Sources

Plataforma de Contratación del Sector Público

Award criteria
Documents

Anuncio de Licitación

Pliego

report_203-2025_PCAP_InfoAtencionCliente.pdf

report_203_2025_PPT _InfoAtencionCliente.pdf

203-2025 ANEXO I MODELO DE DECLARACION RESPONSABLE.docx

203-2025 ANEXO II MODELO DE PRESENTACION DEL PROYECTO TECNICO.docx

203-2025 ANEXO III MODELO DE PROPOSICION ECONOMICA y CRITERIOS EVALUABLES AUTOMATICAMENTE.docx

203-2025 ANEXO IV MODELO DE CURRICULUM VITAE _ ANONIMIZADO.docx

203-2025 ANEXO V DECLARACION DE SUBCONTRATACION.docx

203-2025 ANEXO VI DECALOGO DE LENGUAJE NO SEXISTA DE ICEX.docx

CPVs
💼

Business and management c...

📊

Customer-care services

📈

Customer survey services

📈

Direct marketing services

  • Location:
    Madrid, ES
  • Status
    Published
  • Procedure
    Internal Rules
  • Contract type
    Services
  • Publication date
    December 9, 2025
  • Budget excluding taxes
    €3,244,490.76
  • Estimated contract value
    €7,137,879.67
  • Deadline
    December 30, 2025
  • Contract duration
    24 months
  • Extension
    -
  • Guarantee
    Definitiva: 5%
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