Tender for Provision of the cession of the right of use of the software “intelligent waiting and appointment queue management” as well as the services of training, support and update of the software and maintenance of the hardware.

The tender identified with expedient 04101/2025/114-SER is related to the sector Services. This tender, published on December 2, 2025 and last updated on December 2, 2025, aims to The subject matter of this contract includes: - The transfer of the right of use of the software license “Sistema de Gestión de Colas de Aprensa y Citación” (Sistema de Gestión de Colas de Aprensa y Citación Priore). - Training services: A training plan will be developed that will require a minimum of 40 hours per year of group training for users of different roles in the management of the platform, including all modules implemented and users with roles of module administrators and 10 hours per year of face-to-face training for SerTIC users. - Support service: The awarding company will provide direct advice telephone support to the staff of the town hall of the centers where the software is installed and in use, for its proper operation, use and configuration. Similarly, technical support, with telephone support or remote connection, should be provided to the IT staff of the Information and Communication Technology Service (SerTIC) in the process of updating and installing new versions of the elements of the Pre-Quoting platform. - Updating services: include updating and improving applications, corrective processes and adaptive processes. - Hardware maintenance services: includes the preventive and corrective maintenance of hardware equipment installed in the various municipal centers, guaranteeing at all times its proper operation and the continuity of the service of waiting and appointment queue management.. The estimated value of the contract is €63,300.00 , with a budget excluding taxes of €63,300.00 . The procedure modality is Simplified Open, and currently its status is Published.

This tender is located in Valencia/València, ES, Comunidad Valenciana, ES. The main source of this information is Plataforma de Contratación del Sector Público .

The tender is classified under several CPV codes, including CPV, among others Staff training services (No code: 80511000), Software maintenance and repair services (No code: 72267000), among others.