Tender for EMASESA Multi-channel Service

The tender identified with expedient 0667/2025 is related to the sector Services. This tender, published on January 21, 1970 and last updated on January 21, 1970, aims to Provision of the EMASESA Multicanal Care Service, which, with accessibility, universality and quality criteria, includes the following services: 1. Call reception. 2. Call release, 3. E-mail attention, 4. Attention of the WhatsApp, 5. Chatbot attention at both commercial and usability level that will be inserted in APP My EMASESA, EMASESA Online Office and Web, 6. Attention to other care channels that could break in during the execution of the contract and 7. Social Network Management.. The estimated value of the contract is €7,093,856.00 , with a budget excluding taxes of €4,256,313.60 . The procedure modality is Open, and currently its status is Published.

This tender is located in Sevilla, Sevilla, ES, Andalucía, ES. The main source of this information is Plataforma de Contratación del Sector Público .

The tender is classified under several CPV codes, including CPV, among others Call centre (No code: 79512000), Customer-care services (No code: 79342320), among others.