Tender for Service for the preparation of Customer Satisfaction surveys in the operations of Metrovalencia and Tram d ́Alacant de Ferrocarrils of the Generalitat Valenciana.

The tender identified with expedient 25/011 is related to the sector Services. This tender, published on May 21, 2025 and last updated on November 25, 2025, aims to In Quality Management Systems it is necessary for the organization to know the degree of appreciation of the Service offered by the customers to whom it is intended. The Customer Satisfaction Survey measures the customer's overall satisfaction with our service, as well as with each of the attributes that characterize it. It is also necessary to determine the importance that the customer attaches to each of the quality attributes of the service so that we can focus the efforts is the aspects that the customer values the most. The UNE-EN 13816 quality standard for public passenger transport and the FGV Quality Management System set as a requirement that ESCs be carried out, at least on an annual basis, to obtain the ISCs of the holdings and each of the lines that make them up.. The estimated value of the contract is €200,000.00 , with a budget excluding taxes of €80,000.00 . The procedure modality is Open, and currently its status is Awarded.

This tender is located in Comunitat Valenciana, ES, Comunidad Valenciana, ES. The main source of this information is Plataforma de Contratación del Sector Público .

The tender is classified under several CPV codes, including CPV, among others Customer survey services (No code: 79342310), among others.